Yes, if we are delivering equipment to a location there is a delivery fee.
Yes, we have delivery minimums based on dates and times. It is very difficult for us to take on every single order that comes into our company. We do our best to accommodate everyone, but it is not always possible.
Yes, there are many dates that are in such high volume that we either sell out of inventory or all of our routes are full and cannot accept any more orders. If you are having an event, booking early is always the best bet!
You can call us at (623) 236-9591, you can contact us via our website, or you can email one of our sales representatives at email@example.com.
Reserve AS SOON AS POSSIBLE! Our rental equipment books up very quickly! However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you. We do not confirm your reservation until a deposit has been paid.
Yes. You are required to make at least a 20% deposit on all rentals. All deposits and payments are non-refundable.
You can pay your deposit using your debit or credit card. Your balance can be paid in cash, debit, or credit card. If you are a company, church, school, or other organization please contact us for information on your payment options. No personal checks will be accepted.
Sundance Events accepts Visa, Mastercard, Discover, and American Express.
We deliver all over the country. Delivery fees are quoted on a per-job basis. Our primary service area is the Dallas Fort Worth area.
If it is too windy we will not set up an inflatable. If rain (but no high winds) is in the forecast then the customer has the right to cancel and be granted a raincheck. The full amount of the deposit or whatever amount was paid is turned into a raincheck. If weather conditions change after setup, no refunds will be granted. Unfortunately we cannot predict or control the weather, but we wish we could!
In general there needs to be a 2 foot buffer around the entire unit. We refer to this as the “Safe Zone”.
Each unit requires a 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met. Some equipment requires more than one electrical hookup. Generators are not included with each rental. They are an additional cost if needed.
Bounce Houses can be set up on grass, gravel, dirt, cement, or asphalt. Please indicate surface type with your reservation. Large slides and other certain equipment must be set up on grass. Please call with any questions. We do not set up equipment on sand.
Yes. The area needs to be large and tall enough to accommodate each inflatable. Please contact us if you have any questions.
Yes! Sundance Events is a fully insured Texas L.L.C. We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. We offer additionally insured certificates if needed. Please note these take 24-48 hours to process.
Yes. However there are busy dates when we do not deliver to parks. Park deliveries take extra time and cost to accomplish and therefore we cap the number of parks we take on in a day. This is the same concept as an airline selling out of first class seats or any other service company selling out of premium services. Parks are subject to a minimum order fee depending on the date of the event.
No, not every bounce company in Texas is insured even though it is state law. Do not use a company without insurance!
Yes. An adult needs to supervise each bouncer to ensure each child’s safety. We provide event staffing at an additional cost if requested.
Yes! All of our units are cleaned before and after every event. We also inspect each unit prior to use.
Our bounce houses are equipped with roofs. However it may become quite warm in the units during the hot summer months. You may want to try one of our Water Slides during the summer, or use your bouncer in the morning or evening hours.
Every bouncer rental is for 6 hours. Additional hours may be purchased for 10% of base cost per hour. Some equipment, such as the mechanical bulls, are an hourly charge, based on the cost of the equipment and supplies.
No!! Silly string ruins vinyl. A minimum $500 replacement fee will apply if silly string stains equipment.
We generally set up 30 minutes to a few hours before the party start time. Your rental charge is for the party time only!
Half pound of ice per serving. Example: For 100 servings you will need 50 pounds of ice.